Help Centre

Frequently Asked Questions (FAQs) about purchasing SVG Vector Designs & Digital Files, resolving account issues, and downloading your orders.

SVG Vector Design and Digital Files

Some SVG Vector files are too large for Cricut Design Space and Silhouette Designer to open, especially if a lot of layers are present. Either open the SVG Vector in another editing program such as Adobe Illustrator, Inkscape, Affinity Designer or Corel Draw.
In Windows, to unzip the entire folder, right-click and select Extract All, or double click the zip file to open it and choose Extract All from the top menu.On Mac OSX simply double click the zip file and the contents will automatically be extracted.If you are still having issues, you can download 7-Zip a free Extract tool for windows and mac.
If you need a different file format other then SVG, PNG or EPS, simply Contact Us and we will create send the file formats you require.
If you would like a custom version of the file to fit your specific needs for your project. Contact Us with your requirements needed and we will get back to you with costs and a time frame.
There is a few free SVG Vector Editing software for both Windows and Mac OSX. Head on over to the page Free SVG Vector Design Editing Software for a comprehensive list of free SVG Vector Editing and Design Software.  If you find still need help making the changes you to your SVG files, Contact Us and let's see how we can help.

Purchasing SVG Vector Designs & Digital Files

We currently accept Visa, Mastercard, American Express and Discover card. We partner with Stripe Payments to keep the checkout process and your shopping experience secure and safe.
If you have a coupon code, on the cart page in the box that says "Coupon Code" paste the code in this box and select Apply coupon. On the checkout page, at the very top click Have a coupon code? Click here to enter your code. When the form opens, paste your code and click Apply coupon.
If your coupon code did not work, check if the coupon or promotion has ended depending on where you found the code. Also, some coupons have restrictions such as "Spend $25.00 or more" or "Buy 3 and Save % Off".
There is many reasons why a credit card may not have been processed. Somethings you can check. Update your payment information, Authorise the transaction with your credit card provider or Use a different payment method. If you are still having challenges, please contact your bank or credit card provider for assistance.

My Account and Downloading SVG Vector Designs & Digital Files

If you have forgotten your password, use the Lost your password?  found below the login window.Enter your email address or username to reset your password. An email will be sent with instructions on how to create a new password.
If you cannot remember your email or username you used when registering for an account. Simply Contact Us and we will help you reset your account username / password.
If you are unable to download your orders from My Account, the order confirmation email or on the order confirmation page. First disable any popup blockers you may have. If you still are having issues downloading your order, you can visit the page Instantly download SVG Vector Designs & Digital Files. If you still need assistance Contact Us and we will email your order.
Account details can be changed by going to My Account and click on the section in the menu you would like to change such as Addresses or Account Details.

If you still require assistance with your SVG Vector Designs & Digital Files for Cricut and Crafts purchases, don’t hesitate to contact our customer support team.
You can reach us through our contact us page or by replying to your order confirmation email. Happy Crafting!