Help Centre

Common Questions and Answers

SVG Help

Some SVG files are too large for Cricut Design Space and Silhouette Designer to open, especially if a lot of layers are present. Either open the SVG in another editing program such as Adobe Illustrator, Inkscape, Affinity Designer or Corel Draw.
In Windows, to unzip the entire folder, right-click and select Extract All, or double click the zip file to open it and choose Extract All from the top menu.On Mac OSX simply double click the zip file and the contents will automatically be extracted.If you are still having issues, you can download 7-Zip a free Extract tool for windows and mac.
If you need a different file format other then SVG, PNG or EPS, simply Contact Us and we will create send the file formats you require.
If you would like a custom version of the file to fit your specific needs for your project. Contact Us with your requirements needed and we will get back to you with costs and a time frame.
There is a few free SVG Editing software for both Windows and Mac OSX. Try a few of these one's and see which one you like best. InkScape, Sketsa SVG Editor and Boxy SVG Editor.  If you find you need help making the changes you require, Contact Us to see how we can help.

Ordering / Checkout

We currently accept Visa, Mastercard, American Express and Discover card. We partner with Stripe Payments to keep the checkout process secure and safe.
If you have a coupon code, on the cart page in the box that says "Coupon Code" paste the code in this box and select Apply coupon. On the checkout page, at the very top click Have a coupon code? Click here to enter your code. When the form opens, paste your code and click Apply coupon.
If your coupon code did not work, check if the coupon or promotion has ended depending on where you found the code. Also, some coupons have restrictions such as "Spend $25.00 or more" or "Buy 3 and Save % Off".
There is many reasons why a credit card may not have been processed. Somethings you can check. Update your payment information, Authorise the transaction with your credit card provider or Use a different payment method. If you are still having challenges, please contact your bank or credit card provider for assistance.

My Account

If you have forgotten your password, use the Lost your password?  found below the login window.Enter your email address or username to reset your password. An email will be sent with instructions on how to create a new password.
If you cannot remember your email or username you used when registering for an account. Simply Contact Us and we will help you reset your account username / password.
If you are unable to download your orders from My Account, first disable any popup blockers you may have. If you still are having issues downloading your order, Contact Us and we will email your order.
Account details can be changed by going to My Account and click on the section in the menu you would like to change such as Addresses or Account Details.

Still need help? Contact Us